Preparing the Organization for Final Audit
After seeing the flourishing success of the Quality Management System in my company, the next undertaking for me was to prepare my organization for the final audit which would result in ISO 9001:2000 certification.
Drafting the Quality Policy was one milestone that took a lot of efforts to attain. The Quality policy was framed based on the quality objectives, which in turn mapped with the business objectives of the company. Having a carefully sketched out and communicated policy definitely motivated people beyond the existing level. As everybody became clearer about his/her objectives of working in the organization, it inculcated the team spirit within the organization.
After that the Quality Manual was prepared where all the processes, their interaction, their mapping with ISO Standard, roles and responsibilities of every individual were clearly stated. The compiled manuscript was circulated among everyone and inputs were invited from all.
Although we were doing extraordinarily well still as the date of Final Audit approached all of us had a fear of facing it. The last minute jitters was a common phenomenon seen during the last weeks before the audit. Besides conducting one to one audits, creating
Organization-wide awareness of Quality Policy & Objectives, Mock Interviews of top Management was also arranged.
The Certification & Life after
My company received most prestigious ISO 9001:2000 certification by Chamber Certification Assessment Services Limited, England (CCAS) on December 27th 2003.
We were able to attain the certification after an extensive audit on the various processes that are ongoing in the company. The audit for the compliance with the standard also examined the extent to which the company’s Quality system contains customer-focused elements, including understanding needs, meeting requirements, keeping customers informed and measuring satisfaction.
Whizlabs became the proud achiever of this Quality certificate and joined the list of very few ISO 9001:2000 Certified companies in the IT Certification domain. This acquisition not only placed greater accountability on the company management’s involvement and measurable quality objectives of the Quality Management System, but also on me as I now had a successful accomplishment behind me. The only reflection I had was that I whole new chapter has opened after reaching this New Way of life.
Comments are most welcome at kaushikvikas@gmail.com
Vikas Kaushik
CSQA



